Policies

11. Lost or Stolen Information

If a customer's credit card and/or password is lost or stolen, the customer should promptly notify the Company in order to enable the Company to cancel the lost or stolen information and to update its records with a changed credit card and/or password.

12. Chat Rooms, Forums and Bulletin Boards

If customer participates in a Company chat room, discussion forum, bulletin board, or any other forum and posts messages, photos, or videos to such forum, the customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside the Company, who have access to that chat room, forum or bulletin board. Some individual Company chat rooms, forums or bulletin boards have additional rules and conditions regarding participation. Also, participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of Company. Note that anything you choose to disclose in such areas is public and may be viewed, collected, and used by members of the public and the protections of this Privacy Policy will not apply. Think carefully before you post and use caution before disclosing any personal information.

13. State Specific Privacy Disclosures

The Company describes the personal information that we collect, the sources from which we collect it, the purposes for which we use it, the limited circumstances under which we share personal information, and with whom we share it. These additional disclosures are required by the California Privacy Rights Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act, and serve as a Notice at Collection under the California Privacy Rights Act:

• Categories of personal information collected: The personal information that the Company collects, or has collected from consumers in the twelve months prior to the effective date of this disclosure, fall into the following categories established by the California Privacy Rights Act, depending on which Company Service is used:
  • Identifiers such as your name, alias, address, phone numbers, IP address, your Company account log-in information, or a government-issued identifier (e.g. an ID you provide for identity verification, which in some cases may reflect citizenship or immigration status).
  • Personal information, such as a credit card number or other payment information.
  • Information that may reveal age, gender, race, sexual orientation, or other protected classifications, for example if you create a wedding registry, or if an author voluntarily self-identifies their racial identity for cataloging purposes.
  • Commercial information, such as purchase and content streaming activity.
  • Internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details, and the content of email and text messages.
  • Geolocation data, such as the location of your device or computer, which may in some cases constitute precise geolocation information.
  • Inference data, such as information about your purchase preferences.
• Categories of personal information disclosed for a business purpose: The personal information that the Company disclosed to the third parties identified in the "Disclosures to Third Parties" section of the Company’s Privacy Notice falls into the following categories established by the California Privacy Rights Act, depending on which Company Service is used:
  • Identifiers such as your name, address, phone numbers, IP address, or government identifier, for example if we use a third-party carrier to deliver your order, or if we use a third-party service to verify your identity, certain types of ID you provide for identity verification that may in some cases reflect your citizenship or immigration status.
  • Personal information, such as a credit card number or other payment information, for example if we use a third-party payment processor.
  • Information that may reveal age, gender, race, sexual orientation, or other protected classifications, for example if you choose to participate in a survey distributed by a survey provider.
  • Commercial information, such as the details of a product or service you purchased if a third-party service provider is assisting to provide that product or service to you.
  • Internet or other electronic network activity information, such as if we use a service provider to help us gather crash reports for analyzing the health of our devices and services.
  • Geolocation data, which may constitute precise geolocation data, such as providing a delivery partner the location of your garage in order to deliver a package.
  • Audio or visual information, for example if a service provider reviews recordings of customer service phone calls for quality assurance purposes.
  • Professional information, for example if we provide your account details to a service provider for verification as part of enrollment for a Company Business account.
  • Inference data, for example if we use a service provider to help us optimize the accuracy of your shipping address to make sure your order reaches you.
• Advertising: As explained in the "Third Party Advertising" section in our Privacy Notice, the Company shares limited information to help ensure you receive more useful and relevant Company ads and to measure their effectiveness. Any personal information we may have shared for the purpose of cross-context behavioral advertising, as that term is defined by the California Privacy Rights Act, in the twelve months prior to the effective date of this Disclosure falls into the following categories:
  • Identifiers such as a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address; we never share your name or other information that directly identifies you.
  • Internet or other electronic network activity information, such as whether you downloaded an app or other measures of ad effectiveness; for example, if you have already downloaded one of our apps, we will share an advertising identifier and data about that event so that you will not be served an ad to download the app again.
  • Inference data; while we do not share your specific shopping actions like purchases, product views, or searches with ad companies, we may share an advertising identifier and an estimate of the value of the ads they show you on our behalf so they can serve you with more effective Company ads.

The categories of third parties with whom the Company may share personal information for the purpose of cross-context behavioral advertising are identified in the “Disclosure to Third Parties” sections of this Privacy Notice. The Company also processes personal information for the purposes of targeted advertising as that term is defined under the Virginia Consumer Data Protection Act, Colorado Privacy Act, Connecticut Data Privacy Act, and Utah Consumer Privacy Act.

• Your Data Rights: You may have certain data rights under state privacy laws, including to request information about the collection of your personal information by the Company, to access your personal information in a portable format, and to correct or delete your personal information. If you wish to do any of these things, please visit Data Privacy Queries, Request Your Personal Information, or contact Customer Service. Additionally, you may have the right to opt out of the processing of your personal data for targeted advertising, as defined by the Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act, or the sharing of your personal information for cross-context behavioral advertising, as defined by the California Privacy Rights Act. To do so, please visit “Your Ads Privacy Choices.” If you enact the Global Privacy Control (GPC) opt-out signal on your browser, we will honor your opt-out preference accordingly. You may also have the right to appeal the denial of any of these rights by submitting a form that will be provided to you if we deny a data request. Depending on your data choices, certain services may be limited or unavailable. To ensure the security of your Company account, we will generally ask you to verify your request using the contact information you have already provided. If you do not have an account, or if you are an authorized agent under applicable state law, visit here.
• No sale of personal information. In the twelve months prior to the effective date of this Disclosure, the Company has not sold any personal information of consumers, as those terms are defined under the California Privacy Rights Act.
• California Privacy Rights Act Sensitive Personal Information Disclosure. The categories of data that the Company collects and discloses for a business purpose include "sensitive personal information" as defined under the California Privacy Rights Act. We do not use or disclose sensitive personal information for any purpose not expressly permitted by the California Privacy Rights Act.
• California Privacy Rights Act Retention Disclosure. We keep your personal information to enable your continued use of Company Services, for as long as it is required in order to fulfill the relevant purposes described in the this Privacy Notice, as permitted or as may be required by law, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevance of products and content we recommend.
• California Privacy Rights Act Non-discrimination Statement. We will not discriminate against any consumer for exercising their rights under the California Privacy Rights Act.
• No sale of personal information. In the twelve months prior to the effective date of this Disclosure, the Company has not sold any personal information of consumers, as those terms are defined under the California Privacy Rights Act.
• California Privacy Rights Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, and Virginia Consumer Data Protection Act De-identified Data Disclosure. We may use de-identified data in some instances. We either maintain such data without attempting to re-identify it or treat such data as personal data subject to applicable law.
• Colorado Privacy Act Profiling Disclosure. We do not engage in profiling of consumers in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under the Colorado Privacy Act.

14. Your California Consumer Protection Act (“CCPA”) Personal Data Privacy Rights.

If you accessed the Services from the State of California, you have a right to:

• Request the categories and/or specific pieces of personal information they have collected about you
• Request the categories of sources for that personal information
• Request the purposes for which the business uses that information
• Request the categories of third parties with whom the business discloses the information
• Request the categories of information that the business sells or discloses to third parties
• Request deletion of your personal information collected about you and tell our service providers to do the same (subject to certain exceptions)
• Request that we stop sharing your personal information (“opt-out”), including via a user-enabled global privacy control
• Request that we correct inaccurate information that we have about you
• Request that we only use your sensitive personal information for limited purposes, such as providing you with the services you requested

15. Your Virginia Consumer Data Protection Act (“VCDPA”) Personal Data Privacy Rights.

If you accessed the Services from the State of Virginia, you have a right to:

• Request that the Company confirm whether it is processing your personal data
• Request access to your personal data and obtain a copy of your personal data in a portable format
• Request that the Company correct inaccurate personal data
• Request that the Company delete your personal data provided by or obtained about you
• Request to opt out of the processing of your personal data for purposes of (1) targeted advertising; (2) the sale of personal data or (3) profiling that produces legal or similarly significant effects on the consumer

16. International Users

This Site is hosted on web servers in the United States. If you are accessing the Site from a non-U.S. location, your provision of personal information or other access to our Site constitutes your transfer of such data to the United States, a jurisdiction that may not provide a level of data protection equivalent to the laws in your home country. As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions.

17. Canada

We make reasonable efforts to notify you of the purposes for which personal information will be used or disclosed and if the initial purpose changes. Please note, you may withdraw consent at any time (subject to legal or contractual restrictions and reasonable notice). Subject to certain limits set out in the applicable laws, Canadian residents also have the right to request access to the personal information that the Company collects and to update or correct personal information if it is inaccurate. If you are a Canadian resident and would like to submit a request to access your personal information or to withdraw consent to the processing of your personal data, please contact us at (703) 480-0964 . To submit any requests for information on the Company’s privacy practices or to submit a complaint regarding our practices, please contact us as set forth in the Contact Us section. Your request or complaint must include your full name, street address, city, province, postal code, and an email address so that we are able to contact you if needed regarding this request. We cannot properly process requests or complaints that do not come through the designated request mechanism or do not contain sufficient information to allow us to process your request. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. Once your request is processed, absent exemptions, we will provide you with details regarding what personal information we have, how it is used, and with which third parties it is shared.

Canadian residents may have additional rights under Canadian law, including the Personal Information Protection and Electronic Documents Act and successor legislation. Please see the website of the Office of the Privacy Commissioner of Canada for further information. Canadian residents also may learn more about interest-based advertisements from participating third parties in Canada at the Digital Advertising Alliance of Canda’s choice page at youradchoices.ca/choices.

18. Your GDPR Personal Data Privacy Rights

If you accessed the Site from the European Union or the United Kingdom, you have the right to:

• Request a copy of your personal data
• Request corrections to your personal data
• Request that we delete your personal data
• Withdraw your consent for collection and processing of your personal data
• File a complaint with the data protection authorities in your home country if you believe your personal data privacy rights were violated.

To file a request, or if you have any questions, please contact us by sending an email to: sales@olwva.com.

19. Agreements Drafted in English

You and We confirm that it is our wish that this Privacy Policy, the Terms and Conditions, and all other related policies be drafted in English.

20. Information Transmitted Over the Internet is Not Secure

We cannot guarantee the security or confidentiality of information that you send to us over the Internet. If you choose to send information to us over the Internet, including by email or contact form, you do so at your own risk.

21. Links to Other Websites

This Website may contain links to websites that are not controlled by us (“Linked Websites”). The Company accepts no responsibility or liability whatsoever for the content or policies of Linked Websites. The Company does not control this content or these sites. The third-party operators and content providers use their own cookies or other tracking technologies, and they may independently collect information from or about you. We are not responsible for the privacy practices employed by any third party. Your use of Linked Websites is at your own risk and subject to the policies of the Linked Websites.

22. Contact Us

If you have questions or complaints about this Privacy Policy, we encourage you to contact our Data Protection Officer. The contact information for our Data Protection Officer is:

Outdoor Living Way
ATT: Sales Department
42365 Azalea Lane, Dulles VA 20166
sales@olwva.com

23. Changes to this Privacy Policy

This Privacy Policy is subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on our Services. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Services. These changes will be effective immediately for new users of our Services. Continued use of our Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

24. Corrections and Changes to Personal Information

Customer shall help us maintain accuracy of customer personal information. If customer's personal information changes, or if customer notes an error upon review of customer information that we have on file, customer shall promptly e-mail the Company at sales@olwva.com and provide the new or correct information.

25. Terms of Use

If customer chooses to enter into a purchase order with the Company, customer's action is hereby deemed acceptance of the Company’s practices described in this policy statement. Any dispute over privacy between customer and the Company is subject to the provisions of this notice and to the Company's Terms and Conditions for Online Sales Agreement which is hereby incorporated herein and which can be read at Terms & Conditions.